Dickens and Picchioni (2011)

This paper looks at what terms people prefer to be called when receiving mental health care, such as ‘patient’, ‘client’, ‘service user’, or ‘consumer’. After reviewing many studies, only 11 met the criteria, and all focused on which terms people liked best—‘client’ and ‘patient’ were the most popular. However, the quality of these studies was mostly low, so it’s hard to say for sure how much these terms matter to people using mental health services.

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